I lead innovation in generative AI: humanised conversational agents and voicebots that understand, reason and solve problems, with real business impact. My work goes from strategy to product in production: I design, build and scale assistants that talk, understand and resolve.
What I work on
- Generative AI: production-ready architectures with LLMs, RAG and autonomous agents on Gemini, Azure OpenAI, Claude and AWS.
- Conversational AI: omnichannel assistants and agents that understand customer intent and resolve end to end.
- Voice solutions: real-time humanised voicebots for contact centres, with natural voice, low latency and smart handover.
- Business impact: outcome-driven product, with measurable resolution, operational efficiency and customer experience.
Recognition and training
- AEERC Excellence Award 2026 for the Best Automation Solution, for LucIA, Servinform's generative AI virtual agent.
- Training in AI and technology at MIT Professional Education.
About this blog
Here I publish analysis, tutorials and news about artificial intelligence, models and tools — especially what is useful for professionals and developers. Articles cite their sources, and where I have tested something myself you will find it in the “My take” section at the start of the article.
You can find more about my work on nachoconesa.com and LinkedIn, or get in touch.
