Conversational AI & Voice

I lead innovation in Generative AI: humanized conversational agents and voicebots that understand, reason and resolve, with real business impact.

Agentic AIMultimodal LLMsReal-time voiceRAGGeminiAzure OpenAIClaudeAWS

Expertise

Generative AI applied to real conversations

From strategy to production-ready products: I design, build and scale assistants that talk, understand and resolve.

Generative AI

Production-ready architectures with LLMs, RAG and autonomous agents on Gemini, Azure OpenAI, Claude and AWS.

Conversational AI

Omnichannel assistants and agents that understand customer intent and resolve requests end to end.

Voice Solutions

Humanized real-time voicebots for contact centers: natural voice, low latency and smart handover.

Business impact

Outcome-driven product: measurable resolution, operational efficiency and customer experience.

AEERC Excellence Award 2026Best Automation Solution
MIT Professional EducationAI and technology training
GenAI Innovation HeadProduct Owner – Conversational AI & Voice
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